Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Good news if you live in Marlow, because delivery on all orders is free.  Otherwise delivery details are shown on our delivery and returns page

Which payment methods are accepted in the Online Shop?

We accept UK credit and debit cards such as Maestro, Mastercard, Visa and American Express through the payment processor Stripe.

How long will delivery take?

Delivery is normally 2 to 3 days.  Please read the delivery and returns page

How secure is shopping in the Online Shop? Is my data protected?

Your data and details are protected according to GDPR – see the privacy policy page for more details.

What exactly happens after ordering?

Once your order is placed, we will pack up your order and send via Royal Mail.  If you are local to Marlow, we’ll drop off the order ourselves.  You’ll receive an email when your order is dispatched.

Do I receive an invoice for my order?

To be eco friendly and reduce on use of paper products, we do not normally include a printed invoice with your order.  Please use your confirmation email as a receipt.  If you would like a physical invoice, please put a comment with your order.

Send us an email

    Emails answered within 24 hours

    Postal address:  9 Hobart Court, Gunthorpe Road, Marlow, SL7 1UL